Basic

24/7 Monitoring, Support and Security Software, Managed Microsoft Security Patching, unlimited (business hours) remote use of the IT Service Desk  for problem solving , Microsoft 365 and Google  workspace management , staff changes, backup monitoring, preferential service, discounted hourly rate for (Out of scope work, On-site attendances, new projects etc). Our experience is that about 80-85% of user problems can be resolved remotely.

$59 per user per month
(Min 3 users)

Proactive

All of the features of the Basic Package, plus On-site (Metro) attendances if required. Regular firewall and router monitoring and updates, advanced threat hunting EDR service with monthly reporting.

$95 per user per month
(Min 5 users)

Ad-Hoc Plan also known as break/fix

This is where you pay for your IT services by the hour, plus any materials or travel needed. We do require you to subscribe to our remote support software and antivirus package at $60 per year plus GST so that we can give you prompt support.  Remote and Onsite support is charged at $160 per hour plus GST plus callout (if On-Site required) Minimum charges apply. ( 1/4 hour for Remote support and 1/2 hour for On-Site, customers must have a current account with us)

$60.00 per pc per year